• The user doesn't have permission to perform Fiscal Year-end close
• The integration is off

Grant the user the permission to perform a fiscal year-end

1. Click Utilities, System Manager, then User Details.
2. Select the User ID to modify.
3. Click Access Tab.
4. Click Utilities.  CAUTION: Don't click the square box. Click the plus or minus sign or the wording instead. 
5. Set permission for Year-end close to Yes.
6. Click Save.

If the user ID has permission to perform the Year-End, and the option is still unavailable

1. Click Utilities, System Manager, then System Setup.
2. Select General Ledger, then G/L Setup.
3. Ensure that there's a check mark for Integrated.

 CAUTION: Integration must always be ON unless you turn it off on purpose. If the integration is off, anything that you post in the subledger won't post to the General Ledger.