Void and/or recreate the payment

Delete the credit card statement invoice

If you already invoiced the credit card payment to the credit card vendor, delete the statement invoice first.

Void the credit card payment

1. In Accounts Payable, from the Tasks menu, select Void Payments.
2. Select Credit card for the Payment type.
3. Select the Credit card.
4. In the Reference field, click List to select the credit card payment.
5. Select the appropriate Accounting date for the reversing entries:
   • Use original dates: Choosing this option sends the reversing entry to the original accounting dates.
   • Use specific date: Choosing this option sends the reversing entry to the accounting date you enter.
6. Leave the Restore open invoices selected.
   
   CAUTION:

   We recommend leaving the Restore open invoices marked to avoid situations that can require a file fix.

7. Click OK then Finish.
8. If the invoice was incorrect, use Tasks and Change Invoices to correct or delete the invoice.

Recreate the payment (if needed)

Re-enter the credit card payment for the correct amount in Tasks and Record Payments by Credit Card. If needed, use the List button to select the Invoice.

Alternate solution

Instead of voiding the payment and deleting the invoice, you can enter adjusting entries through Record Payments by Credit Card. Create a negative invoice/credit card payment as a "reversing entry". Create a positive invoice/credit card payment as a "correcting entry".