| | Vacation not calculating correctly for some employees |
| Cause | - A deduction isn’t selected to deduct after the vacation or vice versa.
- The income field adds an additional amount to the gross for vacation to calculate on.
- The recurring transaction vacation field was edited before saving so it doesn't recalculate.
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| Resolution | Section 1: Deduction setting.
- Go to Setup, Settings, Payroll, Deductions, then select or deselect the Deduct After Vacation column as desired by your payroll expert, accountant or the CRA.
- Select OK.
- Verify the vacation is calculated accurately.
Section 2: Vacation is calculated on Vacation Paid. - Go into the Employee record.
- Select the Income tab.
- Uncheck Calculate Vacation on Vacation Paid.
- Select Save and Close.
- Follow steps 1 to 5 for each employee.
- Verify that Vacation is now calculated correctly.
Section 3: The income field adds an additional amount to the gross and is set to calculate vacation. - Create a Paycheque for an Employee.
- Verify if any additional Income fields are added to gross.
- If so, close the Paycheque window.
- Under Payroll settings, verify that the Income field is set correctly.
- Go into the Employee record.
- Select the Income tab
- Make desired changes and select Save and Close
- Follow steps 5 to 8 for each employee record having the problem
- Verify that Vacation is now calculated correctly.
Section 4: The Recurring Transaction Vacation field was edited before storing the transaction. - Delete and re-key the recurring transaction without editing the vacation fields.
- Click Enter Taxes Manually button.
- Click Automatically calculate taxes.
- Verify the vacation is calculated correctly.
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