| | Error "Unlock region failure Likely Network/Hardware error" |
| Cause | This error is ALWAYS network or hardware related. Providex is unable to unlock a file because of network or hardware-related issues. |
| Resolution | - Check the Application Log in Windows Event Viewer on the workstation for Event ID: 1000 and 1005.
- If Event 1005 exists, the environment is the cause (that is, network or disk related).
- Examine firewall settings. That is, blocked ports, prevented activity by the system.
- Check antivirus settings. That is, exclusions for programs, directories, and file extensions.
- Check Windows security/permissions.
- Examine hard drives, cabling, network interface cards (NICs), routers, switches.
- Consult with your Network Administrator to run diagnostics and evaluate network or hardware issues.
- Sage 100 Customer Support doesn’t cover network or hardware troubleshooting or administration.
- Customer Support can’t make specific physical hardware or networking equipment brand, make, or model suggestions.
- Replacing one or more specific pieces of hardware doesn't always resolve the issue. For example:
- Network interface cards (NIC).
- Workstations, servers.
- Switches, routers, cabling, etc.
- Sometimes, the issue is due to interaction of hardware and/or software components.
- Examine Windows display settings.
- Disable Desktop Background Slide Show or Graphical Screen Savers.
- Review Power Management.
[BCB:155:Chat 100 US:ECB] |
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