• Invalid employee record
• Benefit on box XX shows a negative amount

1. Make a backup of the company file.
2. Use the log from the end of the T4 process to see which employees have the error.
3. Go to Reports, Payroll, Employee.
   • Set the report to detail
   • Add any columns for incomes and deductions used on paycheques for the employee
4. Make the necessary adjustments to remove the negative amounts.
   • Alternative: create a new cheque to make sure the YTD totals remain correct.

Use one of the below workarounds if you can’t locate the negative amount on the Employee Detail Report.

Workaround 1: Print T4s / RL-1

1. Make a backup of your data.
2. Skip to step 8 if no negative amounts show in any Income column of the employee summary report.
3. Create a new paycheque.
4. Zero out every field in every tab of the paycheque, except for the field for the affected Income.
5. Enter the Income / Benefit amount.
   • Example: if the T4 / RL-1 shows "-10,000" and the correct amount is "5,000" then enter "15,000"
6. Manually put 0.01 for the tax.
7. Post the entry.
8. Print the T4 again.
9. Make a backup of this modified version for filing purposes only.
10. Discard the duplicate file and continue using your original file.

Workaround 2: Electronically filing T4s / RL-1

 NOTE: These steps will create a duplicate employee with new identical paycheques while voiding the original employee's paycheques.

1. With your original file opened, create a backup of your data.
2. In the home screen click File, Save As.
3. Enter a different filename for this duplicate of your original company data.
4. In the duplicate company, create a new employee.
5. Name the employee the same as the original except for an extra character (like a period or number).
6. Set the same attributes on each tab as the original employee.
7. Determine the correct YTD amounts the employee should have on all tabs.
8. Create a new fixed paycheque with the correct YTD amounts dated on Dec 31 of the calendar year.
9. Post the paycheque on the duplicate copy.
10. Verify the T4 for this new employee is correct.
11. If the employee has vacation owed that’s different between the two companies:
    1. On the duplicate company, adjust the first paycheque
    2. Click the Vacation tab
    3. Enter the carry forward amount of the vacation in the vacation earned
    4. Post the adjusted paycheque
12. Void every paycheque of the original employee.
13. Open the original employee record and make it inactive.
    • You may also rename the original employee's name to DO NOT USE, CORRUPTED.
14. Continue working in the duplicate company from now on:
    • Close the original company
    • You can rename the duplicate to indicate it's now the main file by clicking File, Save As
    • Share the duplicate company on RDA, if you’re using Remote Data Access
15. Carry on with your T4 process and file your T4's electronically.