Paid Accounts Payable invoice appears as open
Description
Cause
  • The Tax Paid amount doesn't match the Tax amount on the invoice.
  • There's a penny rounding issue with the invoice and payment.
Resolution

Identify the variances

Locate the invoice and distributions with a difference in tax and tax paid.

  1. In Accounts Payable, from the Inquiry menu, select Invoice Inquiries, Invoice Register.
  2. Select Master and click OK.
  3. Select Register and click OK.
  4. Double-click the vendor to drill down to the invoices.
  5. Add columns for Status, Tax, and Tax Paid.
  6. Note if the invoice has different Tax and Tax Paid amounts.
  7. Double-click the invoice to drill down to the distributions.
  8. Add columns for Status, Tax, and Tax Paid.
  9. Note if the distributions have different Tax and Tax Paid amounts.

Correct the taxes

Change the status of the invoice to Fully Paid by changing the Tax to match the Tax Paid.

  1. From the Tasks menu, select Change Invoices.
  2. Enter the vendor and invoice ID.

    NOTE:

    Change the date to a current period if the invoice was in a closed period that you don't want to post to.

  3. Press TAB through the invoice grid.
  4. Modify the amount in the Tax column to match the tax paid amount from the inquiry above.

    NOTE:

    The Tax column can appear on the distribution and not the invoice, depending on your Tax usage settings. Check in Accounts Payable, File, Company Settings, AP Settings, Invoice Settings.

  5. In the distribution grid, press TAB until you reach the Tax column.
  6. Modify the Tax amount to match the tax paid from the inquiry and then click Accept dist.
  7. Repeat step 6 for any additional distributions where the Tax and Tax Paid didn’t match.
  8. Click Accept invoice to accept the invoice.
  9. Click Finish and then click Start to print your journal to a file or printer.
  10. Repeat the inquiry above to verify the Status shows Fully Paid. Confirm the Tax and Tax Paid amounts agree.
Steps to duplicate
Related Solutions

Fully paid Accounts Payable invoice shows as open on task or report