Solution Properties
Solution ID:
222924450019520
Last Modified Date:
Tue Feb 14 14:11:15 UTC 2023
Taxonomy Path:
Category//Reporting
Author:
sageadmin
Where to check for MyAssistant Event Viewer errors
Description
Cause
Resolution

Open the Error Log in MyAssistant (Version 22.1 and above)

  1. In MyAssistant Designer open the File Menu
  2. Select System Log
    Note:To save the logs click Export Log.

To access the Event Viewer from any server or workstation:

  1. Open the Start Menu, and go to Control Panel
  2. Open the Administrator Tools and select Event Viewer
  3. Select Windows Logs from the left hand pane and then Application from the sub menu below

To save a copy of the Event Viewer for submission to support:

  1. Follow steps above.
  2. Click Save All Events As on the right.
  3. Save the log to the desktop.
  4. Right-click on the log and select Send to, Compressed (zipped) folder.
  5. Send the zipped folder to support.

Where to look for Event Viewer errors:

MyAssistant Process Event Viewer Location
Installing SQL Server or the MyAssistant Server Server
Activating and configuring MyAssistant via the MA Server Configuration wizard Server
Configuring or connecting the SQL Server engine from the server Server

Running Tasks on a schedule, on-demand or based on the completion of a
Sage 300 process

 Server, MyAssistant Designer System Log

Sending MA email messages including generating reports to be attached to
MA email messages

 Server, MyAssistant Designer System Log
Anything pertaining to the ISDAdminxxxxx Windows Services Server, MyAssistant Designer System Log
Installing MyAssistant on a workstation Workstation

Activating and configuring MyAssistant on a workstation including connecting
to the SQL Server on the server from the workstation

 Workstation

Anything in the MyAssistant program / user interface including:

  • Setting up Tasks
  • Attaching Sage 300 reports to a Task
  • Testing MA Conditions or MA Formulas
  • Viewing the contents of a Sage 300 data field
 Workstation, MyAssistant Designer System Log
Anything with the MyAssistant Live Tile Workstation

Defect ID
Steps to duplicate
Related Articles