Using Pervasive Software or Zen Monitor Utility to unlock files on servers

Solution Properties

Solution ID:

222924350018202

Last Modified Date:

Thu Oct 22 21:46:25 UTC 2026

Taxonomy Path:

Category//Data//Data management

Author:

sageadmin

Using Pervasive Software or Zen Monitor Utility to unlock files on servers

Description

Cause

Resolution

Unlock files on the workstation

Reboot your workstation and check it resolves the error. If the error persists, proceed to the next step.

Close microkernel sessions on the server

NOTE:

Don’t use the Pervasive Software or Zen Monitor Utility to delete users or active sessions when users are using any application. It causes data corruption. Close or disable all third-party applications that interface with Sage 300 CRE or Estimating, such as TimberScan, Paperless, Office Connector, and Tech Tool.

If you're on version 17.1 or later and using SQL Replicator, stop the replication.
Log out all users from Sage 300 CRE and Sage Estimating applications.
Go to the Windows Start button.
Select the correct monitor for your version:
- Versions 26.2 and later: Actian Zen 16, Zen Monitor
- Versions 24.2 through 26.1: Actian Zen 15, Zen Monitor
- Versions 24.1 and earlier: Actian PSQL 12, PSQL Monitor
Click OK on the Select Server window.
Click the MicroKernel Sessions tab to view each user's opened sessions. The Session column will display the user with opened sessions.
Verify again that users have completely closed all Sage applications.
To close sessions for individual users, right-click on the row and select Delete MDKE session.
To close all open sessions, click the Delete all sessions () button in the top right.
Exit the Pervasive/Zen Monitor.
Restart Replication if using SQL Replicator.

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