Error: "Your e-mail was not sent because an error has occurred"
Description

 The error is displayed, but the e-mail is sent. All other e-mail jobs work fine. The e-mail test in Company Maintenance also works.

Cause
Resolution

This issue is resolved in the following versions (and later):

  • Sage 100 2023
  • Sage 100 2022.3
  • Sage 100 2021.6

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Steps to duplicate

Steps to duplicate

  1. Open Company Maintenance.
  2. Open the Email tab for the company.
  3. Select OAuth as the Authentication Method.
  4. Configure OAuth for Microsoft 365.
  5. Open Employee Maintenance.
  6. Select Paperless Delivery Options.
  7. Select E-Mail Password.
  8. The Error During Electronic Delivery window opens.
  9. Error Status remains empty.
  10. The window displays "Your e-mail was not sent because an error has occurred."
Related Solutions

Configure Sage 100 OAuth E-mail settings