I can't access my 2-factor Authorization app or mobile phone

Solution Properties

Solution ID:

221924560116785

Last Modified Date:

Thu Oct 02 12:41:30 UTC 2025

Taxonomy Path:

Category//Account profile

Author:

I can't access my 2-factor Authorization app or mobile phone

Description

Cause

Resolution

You have two options to recover from a lost device:

When you signed up for 2-factor authentication, you received a 16-character recovery code.
Use your recovery method for your Sage account or change your Sage Account recovery method.
- Change your recovery method if you don't have access to your recovery code.

Steps to duplicate