NOTE: When you log in with your recovery code, you'll get a new one. Be sure to save the new recovery code in a safe and easily accessible place. 

Locate your recovery code

• You received your recovery code when you first set up your 2-factor authentication (2FA)
• If you don't receive your verification email or text, there are a few things you can check
• The code is 24 digits, containing a mix of letters and numbers, for example
  VNDS - 79KB - 7JAJ - QNKA - F4F7 - YUPX
  
  

Log in using recovery code

1. When asked to enter the code on the 2-factor authentication log-in screen, click Verify a different way instead.
   
2. Select Recovery code.
   
3. Enter your recovery code.
   

Log in with a voice call

1. When asked to enter the code on the 2-factor authentication log-in screen, click get a call.
   
2. You will receive a phone call to the number we have on record.
3. Press a number to receive your code.
4. Enter the 6-digit code you received in the space provided.
   

How do I change my device for 2-factor authentication (2FA)?