Solution Properties Solution ID: 221924260113298 Last Modified Date: Wed May 21 17:06:18 UTC 2025 Taxonomy Path: Category//Setup and configuration//Users//Preferences Author: [email protected]

When I go to Help, Upgrade Your Sage 50 Product and click OK, nothing happens and there is no error message Description Cause you are using the incorrect serial number (eg., 2021 serial number for 2022 - they change every year) your company name or client ID don't match our records you don't have an internet connection you may have received a faulty serial number and activation key Resolution If you are sure that all your registration information is correct and you are using the correct serial number for that version: go to Help, Upgrade Your Sage 50 Product, click OK If this still does not work and was working before, try again later as the entitlement servers might be down, see article Error: "Unable to retrieve subscription" when a valid subscription exists for more information   [BCB:159:Chat 50 CA English:ECB] Steps to duplicate Related Solutions