| | Sage 50 freezes when creating a backup |
| Cause | The are backup files inside the company SAJ folder. |
| Resolution | - Close Sage 50.
- Right-click the Sage 50 icon and select Properties.
- Select the Compatibility tab and uncheck the Run this program in compatibility mode box.
- Open Sage 50 and go to File, Properties.
- Click the blue link to open the company file location.
- Create a new folder named "Backup", if one doesn't already exist.
- Open the SAJ folder and verify there are no extra files.
- Verify each of the subfolders (mysql, simply and performance_schema) that there are no other folders or .CAB files.
- Move all the .CAB files (compressed backup files) to the "Backup" folder.
- Create another backup and make sure to change the path to point it to the newly created "Backup" folder.
- Go to Setup, Settings, Company, Backup.
- Make sure the path in Scheduled Backup isn't pointing to the SAJ folder.
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