Please follow these steps:

1. Select Sales
2. Select Sales Invoices
3. Open the Sales invoice to refund from the sales invoices list
4. Click on the payment (

   )

   below the Amount Paid
5. On the Payments and Allocations screen, click on the pen on the Refund section 

   

6.  On the Amend Customer Receipt screen, choose to Refund payment or Unallocate the payment, 
7. To refund the invoice, choose Refund, fill in the missing data
8. Save

• The refund will automatically update the Account showing the money out of the refund and the invoice will be shown as unpaid again.
• After the invoice is refunded, choose to Void the invoice, add a credit note, or Edit.

NOTE: The customer balance will still be pending the outstanding amount of the invoice.