Common Internet Browser Issues

1- Error message - SSO 
When trying to log in to your account or trying to connect to your business profile or the Customer Community Help Site: you may get an authentication or SSO error.

• "We can't log in because of an authentification error. For help contact your Salesforce administrator"

This may be explained if you have created several accounts with different emails and it causes conflict in the browser.

Resolution: 

• Please clear your browsing data (clear cache and cookies).

 2- Error message - 500 Internal Server
When trying to access some tabs, you may get this error message:

• "500 Internal Server Error - If you are the administrator of this website, then please read this web application's log file and/or the web server's log file to find out what went wrong."

Resolution : 

• Please clear your browsing data (clear cache and cookies).

3- Buttons or part of Accounting unresponsive to clicking
​Resolution:

• Clear your browsing data (clear cache and cookies).
• Make sure cookies are enabled.

4- Bank feed: Transactions are not downloaded

Resolution: 

• Make sure cookies are enabled.

5- When clicking on a button in Accounting the pop-up will not open

Resolution:

• Enable pop-ups
   

6- Cannot log into my account
Resolution: 

• Clear cache and cookies

NOTE: Also check I am unable to log into my account 

7- Cannot export or view a report properly

Resolution:

• Please try using a different internet browser (Google Chrome, Internet Explorer, Safari, Mozilla Firefox...)

 
RESOLUTIONS
 

How to clear your browsing data: cache and cookies 

For more information on how to clear browsing history cookies, please visit the relevant website depending on your Internet browser: Safari (mobile and iPad), safari mac, Chrome, Mozilla Firefox, Internet Explorer. If you use any other Internet browser, please refer to your browser help system.

How to enable cookies

For more information on how to allow cookies, please visit the relevant website depending on your Internet browser: Safari, Chrome, Mozilla Firefox, Internet Explorer. If you use any other Internet browser, please refer to your browser help system.

How to disable the pop-up blocker

Pop up blocker will prevent any pop-up windows from opening. This may affect you from creating products, services, customers and suppliers, and other functionality.
For more information please visit the relevant website depending on your Internet browser: Safari, Chrome, Mozilla Firefox, Internet Explorer. If you use any other Internet browser, please refer to your browser help system.