Sage 300 CRE and Sage Estimating antivirus exclusions

Solution Properties

Solution ID:

222924150017258

Last Modified Date:

Tue Apr 23 13:56:54 UTC 2024

Taxonomy Path:

Category//Data

Author:

sageadmin

Sage 300 CRE and Sage Estimating antivirus exclusions

Description

Cause

Active scanning by antivirus programs can cause:

Poor performance
Sage 300 CRE and Sage Estimating applications to shut down unexpectedly
File locking in Pervasive/Actian
Sage System Verifier to stall

Resolution

[BCB:5:Third-party support:ECB]

NOTE:

We recommend scanning these files at a time when they aren’t in use. For example, schedule a daily scan at 3:00 am.
Configure your antivirus software to quarantine rather than delete suspected files. Some antiviruses use predictive methods, which can result in false positive detection of viruses in legitimate files.

▼ Antivirus folder and file exclusions for the supported versions

Antivirus folder and file exclusions for the supported versions

Workstations and Terminal Servers

C:\Program Files\Actian
C:\Program Files\Sage
C:\Program Files (x86)\Aatrix Software
C:\Program Files (x86)\Actian
C:\Program Files (x86)\Business Objects
C:\Program Files (x86)\SAP BusinessObjects
C:\Program Files (x86)\Common Files\Sage
C:\Program Files (x86)\Event 1
C:\Program Files (x86)\Sage
C:\Program Files (x86)\Timberline Office
C:\ProgramData\Aatrix Software
C:\ProgramData\Actian
C:\ProgramData\Sage
You use Property Management: If you enabled Windows Security Real-Time Protection, add pm.exe as a Process exclusion. See Error: "Aborted. I/O error" or "Failed" (during PM Trial Run tasks)
Any mapped drives or network locations mapping back to Sage 300 CRE (Timberline) data and program files

Sage Server

C:\Program Files\Actian
C:\Program Files\Sage
C:\Program Files (x86)\Aatrix Software
C:\Program Files (x86)\Actian
C:\Program Files (x86)\Business Objects
C:\Program Files (x86)\SAP BusinessObjects
C:\Program Files (x86)\Common Files\Sage
C:\Program Files (x86)\Event 1
C:\Program Files (x86)\Sage
C:\Program Files (x86)\Timberline Office
C:\ProgramData\Aatrix Software
C:\ProgramData\Actian
C:\ProgramData\Sage
Sage 300 CRE data files
Any mapped drives mapping back to Sage 300 CRE data and program files

NOTE: Aggressive antivirus software attacks Sage when it downloads, damaging the installation files. We recommend excluding the folder where you download and extract the Sage.zip file.

▼ Firewall exclusions

Firewall exclusions

Sage 300 CRE and some Sage Estimating versions use the Pervasive/Actian/Zen database engine. The Pervasive/Actian/Zen requires access to specific ports on your network and firewall software. The authentication process through named pipes needs access to these ports.

Required ports

Port 3351 (TCP)
Port 1583 (TCP)
Ports 137-139 (UDP)
Ports 8101-8102 (TCP)

More ports you sometimes need

Port 80 (TCP)
Port 445 (TCP)
Port 139 (TCP)
Port 515 (UDP)
Port 161 (UDP)

NOTE:

Payroll tax downloads: Allow firewall access to http://downloads.timberline.com/route.asp

▼ Antivirus folder and file exclusions for Sage 300 CRE legacy versions

NOTE: For safe and secure operation, we highly recommend you use the supported Microsoft operating system.

Workstations and Terminal Servers

Sage 300 CRE and Sage Estimating program files (include all):
- 9.7.x and later
  - C:\Program Files (x86)\Sage
  - C:\Program Files\Sage
- 9.5.x and later
  - XP/2003: C:\Documents and Settings\All Users\Application Data\Sage
  - Vista/Win7/2008: C:\ProgramData\Sage
  - C:\Program Files (x86)\Timberline Office
  - C:\Program Files (x86)\Common Files\Sage
  - C:\Program Files\Timberline Office
  - C:\Program Files\Common Files\Sage
Any mapped drives or network locations mapping back to Sage 300 CRE (Timberline) data and program files
Pervasive/Actian:
- 16.1 and Later:
  - C:\Program Files (x86)\Pervasive Software or C:\Program Files (x86)\Actian.
  - C:\Program Files\Pervasive Software or C:\Program Files\Actian.
- 9.7.x - 15.1:
  - C:\Program Files (x86)\Pervasive Software or C:\Program Files (x86)\Pervasive
  - C:\Program Files\Pervasive Software or C:\Program Files\Pervasive
- Vista/Win7/2008
  - C:\ProgramData\Pervasive Software or C:\ProgramData\Pervasive Software\Actian.
- 9.6.x and earlier
  - C:\Pvsw
Crystal Reports
- 9.5.x and later, using Crystal XI
  - C:\Program Files (x86)\Business Objects
  - C:\Program Files\Business Objects
- 9.4.x and earlier, using Crystal 10
  - C:\Program Files\Common Files\Crystal Decisions
Aatrix
- 9.7.x and later
  - C:\Program Files (x86)\Aatrix Software
  - C:\Program Files\Aatrix Software
- See How do I verify users' Permissions for Aatrix files?
Event 1
- 9.7.x and later
  - C:\Program Files (x86)\Event 1
  - C:\Program Files\Event 1
- 9.4.x and earlier
  - C:\Windows\system32\srvany.exe
  - C:\Winnt\system32\srvany.exe (for a terminal server that isn’t the file server)
Property Management application
- You use Property Management: If you enabled Windows Security Real-Time Protection, add pm.exe as a Process exclusion. Refer to article Error: "Aborted. I/O error" or "Failed" (during PM Trial Run tasks)

Sage Server

Sage 300 CRE and Sage Estimating program files (include all):
- 9.7.x and later
  - C:\Program Files (x86)\Sage
  - C:\Program Files\Sage
- 9.5.x and later
  - XP/2003: C:\Documents and Settings\All Users\Application Data\Sage
  - Vista/Win7/2008: C:\ProgramData\Sage
  - C:\Program Files (x86)\Timberline Office
  - C:\Program Files (x86)\Common Files\Sage
  - C:\Program Files\Timberline Office
  - C:\Program Files\Common Files\Sage
Sage 300 CRE (Timberline) data files
Any mapped drives mapping back to Sage 300 CRE (Timberline) data and program files
Pervasive:
- 9.7.x and later
  - C:\Program Files (x86)\Pervasive Software or C:\Program Files (x86)\Actian.
  - C:\Program Files\Pervasive Software or C:\Program Files\Actian.
- XP/2003
  - C:\Documents and Settings\All Users\Application Data\Pervasive Software.
- Vista/Win7/2008
  - C:\ProgramData\Pervasive Software or C:\ProgramData\Actian.
- 9.6.x and earlier
  - C:\Pvsw
Crystal
- 9.5.x and later, using Crystal XI
  - C:\Program Files (x86)\Business Objects or
  - C:\Program Files\Business Objects
- 9.4.x and earlier, using Crystal 10
  - C:\Program Files\Common Files\Crystal Decisions
Aatrix
- 9.7.x and later
  - C:\Program Files (x86)\Aatrix Software or
  - C:\Program Files\Aatrix Software
  - See How do I verify users' Permissions for Aatrix files?
Event 1
- 9.7.x and later
  - C:\Program Files (x86)\Event 1 or
  - C:\Program Files\Event 1

NOTE: If configuring these exclusions doesn't improve the performance, we recommend temporarily removing the antivirus for performance testing. If the performance improves, reinstall the antivirus and contact your antivirus provider for further assistance.

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