1. Make a backup of your company data.
2. Select Receivables, then Receipts.
3. Select the customer.
4. Enter the amount in the Amount Received column next to the credit note.
    NOTE: The total at the bottom will be the same amount as the amount received.
5. In the Receipt No. field, enter a label indicating this is a refund, and include the cheque number. For example, 'REF00321' or 'REM00321'.
6. In the Paid by, select your payment method.
   • Choose the account in the Deposit To field and if paid by Cash, Cheque
      NOTE:  Use the same account as the original account used
   • Fill in the reference field if paid by Cheque
7. Verify all fields are correct, including the Date.
8. Click Post (or Process).

Example of reversed customer deposit.

 

1.  Manually write the cheque to the client.
2. Use the vendor payment module to create a cheque and do a Print only.
3. Don’t click Process.
   

 NOTE: If you mistakenly reversed a refund and don’t need one, follow the steps above to reverse a transaction.